Customer Care

SHIPPING


Our worldwide delivery is carried out by Australia Post and DHL.

Shipping costs are calculated at the checkout and depend on the shipping courier, items, order weight and shipping region.

Estimated delivery time for standard shipping:
- Australia express shipping : 1-2 business days 
- Australia shipping : 7-10 business days 
- Other countries 15 -30 business days

Same day delivery for Bali customers:
Some items are available to purchase via for same day delivery
- Contact us via WhatsApp +62 812 3787 8115



RETURNS


We are sure you will love your Soom Swim pieces as much as we do , but if for some reason you are unhappy with your purchase we will happily provide you with a store credit ( excluding shipping ) with no expiry date.

In order for us to accept your return the below requirements MUST be met 

- The item is unworn , unwashed , brand new condition with original tags and packaging.
- The hygiene strip has not been removed
- The item has no marks , stains or odours 
- The item is returned and received back within two weeks of the delivery date
- The item was not purchased on sale
 
If you have met the above requirements please email returns@soomswim.com.au to receive postal address and instructions for return.

 
IF YOU DO NOT MEET THE ABOVE REQUIREMENTS YOUR RETURN WILL NOT BE ACCEPTED.
  
PLEASE NOTE :
 
- Once your return is received and inspected we will send you an email notifying you that we have received your return and your store credit will be issued.Please allow up to 2-3 business days processing time for our team to process your request. 
- Sale items are not eligible for returns
- We do not offer returns on non faulty items 

 

ITEMS PURCHASED ON SALE 



- Sale items are not eligible for returns ( this includes items purchased from our sale section and items purchased during yearly promotional sales ).
-If you have purchased using a discount code your item is still eligible for returns as long as you have met all our other returns requirements.

For any further queries on shipping or returns please don’t hesitate to contact us at